Faq
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping to most countries. Delivery times vary by destination and shipping method selected during checkout.
How long does delivery take?
Standard shipping typically takes 5-10 business days, while express shipping delivers within 3-5 business days. Please note these are estimates and may vary.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with original tags attached. Please contact our support team to initiate a return.
How do I exchange an item?
To exchange an item, please return the original purchase following our return process and place a new order for the desired item.
Product Care
How should I care for my sweater/cardigan?
We recommend hand washing in cold water or using the delicate cycle with mild detergent. Lay flat to dry to maintain shape and quality.
What's the best way to store my hoodies?
Store hoodies folded in a cool, dry place. Avoid hanging heavy hoodies as this may stretch the fabric over time.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure checkout.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Sizing & Fit
Where can I find size charts?
Detailed size charts are available on each product page. Please refer to these measurements as sizes may vary between styles.
How do your dresses fit?
Our dresses typically run true to size. If you're between sizes or prefer a looser fit, we recommend sizing up.
For any questions not covered here, please use our contact form and our customer service team will respond within 24 hours.