Refund policy

Refund Eligibility

We accept refund requests for items purchased from RavelleSpark within 30 days of delivery. To be eligible for a refund, your item must be:

  • Unworn, unwashed, and in original condition
  • In its original packaging with all tags attached
  • Accompanied by proof of purchase

Final sale items (marked as such on product pages) are not eligible for refunds.

How to Initiate a Refund

  1. Contact our customer service team via email at [email protected] with your order number and reason for return
  2. You will receive return instructions and a Return Merchandise Authorization (RMA) number
  3. Package your item securely with the RMA number clearly visible
  4. Ship the package to the address provided in your return instructions

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method
  • Shipping costs are non-refundable unless the return is due to our error

Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 7 days of delivery
  • Provide photos of the damage or defect
  • We will arrange for a replacement or full refund at no additional cost to you

International Returns

For international orders:

  • Customers are responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • We recommend using a trackable shipping service

Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale
  • Items without original tags or packaging
  • Items showing signs of wear or alteration
  • Personalized or custom-made items

Contact Information

For any questions regarding our refund policy, please email us at [email protected]. We typically respond within 24-48 hours.