Privacy policy

Information We Collect

At RavelleSpark, we collect the following types of information when you interact with our website:

  • Personal Information: Name, email address, shipping/billing address, and payment details when you make a purchase
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, products viewed, and interaction with our website features
  • Cookies: We use cookies and similar tracking technologies to enhance your shopping experience

How We Use Your Information

Your information is used for the following purposes:

  • To process and fulfill your orders for our sweaters, dresses, hoodies, and other apparel
  • To communicate with you about your orders and provide customer support
  • To improve our website, products, and services
  • To prevent fraud and enhance security
  • To comply with legal obligations

We will never sell your personal information to third parties.

Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Payment processors, shipping carriers, and IT service providers necessary for order fulfillment
  • Legal Compliance: When required by law or to protect our legal rights
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition

All third parties are contractually obligated to protect your data and use it only for the services they provide.

Data Retention and Security

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes

We implement appropriate technical and organizational security measures to protect your data, including encryption and access controls.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Opt-Out: Object to certain processing activities
  • Data Portability: Request transfer of your data to another service

To exercise these rights, please contact us through the methods provided on our website.

Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve your shopping experience

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

Policy Updates

We may update this policy periodically. The effective date will be posted at the top of this page. Continued use of our website constitutes acceptance of the updated policy.

Contact Information

For any privacy-related inquiries or to exercise your rights, please use the contact form available on our website.